Deep specialisation.

The CaseWork team has unparalleled experience working in the field of customer relations.

We've worked together delivering customer relations and complaint handling solutions for decades, providing advice and solutions for many of Australia’s biggest known government and private sector organisations, including:

• banking and financial services

• insurance

• transport

• manufacturing

• utilities

• government services

An enterprise-scale solution.

Our customers have always been large organisations, either transnational or multinational.  As we say, in our business we dance with elephants.

We talk the language of enterprise ICT and we are used to implementing technology in secure environments. 

Partnering with Microsoft, our technology solutions are architected, from the ground up, to scale up to meet any requirement no matter how large.

Created for Australian conditions.

Australia's regulated environment for complaint handling is unique.

Whilst there may be some parallels with other markets (such as the UK and New Zealand), Australia’s combination of industry schemes and government regulation is unique. This means that customer relations managers in this country have more complex teams, with very specific work practices and reporting.

As an onshore vendor with long experience, we have a deep understanding of the specific challenges faced by customer relations managers in Australia.

A full-service vendor.

As a CaseWork customer, you deal with a single team of professionals who provide advice, implementation services and support during the entire life cycle of the system.

Our application consultants have a deep understanding of the way customer relations teams work and the challenges they face, as well as being experts on CaseWork’s technology and how best to implement it.

A boutique supplier.

Sometimes small is better.

When you deal with a small software company like us you have direct access to senior management and technical resources.  You can affect decision making about product direction and your team can get quick responses to technical escalations.

Plus, if you deal with a smaller vendor you don't have to pay extra to support expensive layers of resellers and consultants, so in the end you get more software and services for your precious budget.

Committed to the industry.

CaseWork’s long-term commitment to customer relations is demonstrated by our ongoing support of SOCAP (the Society of Consumer Affairs Professionals).

We are long-term active members of SOCAP Australia, and our leadership team has represented CaseWork on SOCAP’s board for over 10 years.